Effective date: October 3, 2025
Lumyrix Solar (“Lumyrix,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the types of information we collect, how we use and share it, and the choices you have. It applies to our websites, forms, and any services that link to this Policy (collectively, the “Services”).
Important: This is a template provided for general informational purposes and does not constitute legal advice. Customize the bracketed items and consult counsel for your specific obligations.
1) Information We Collect
We collect information you provide directly, information we obtain automatically, and information from third parties.
A. Information you provide
- Contact details: name, email, phone, address
- Property and utility details: utility provider, average monthly bill, usage, roof details, site photos
- Quote and financing details: product preferences, credit-related information you choose to provide to evaluate financing (handled by us or our financing partners), government ID or tax information when required by law
- Communications: messages, call recordings where permitted, and responses to surveys or promotions
B. Information collected automatically
- Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, and interactions with our forms
- Cookies, pixels, and similar technologies: used for site functionality, analytics, and advertising
C. Information from third parties
- Financing partners, referral sources, lead vendors, utilities, and analytics/advertising providers
- Consumer reporting agencies, with your authorization, to assess financing eligibility
2) How We Use Information
We use your information to: – Provide, personalize, and improve quotes, system designs, and services – Evaluate eligibility for promotions and financing options – Schedule site assessments and installations; coordinate permits, interconnection, and inspections – Communicate with you about your inquiry, project status, and marketing (where permitted by law) – Operate, maintain, secure, debug, and analyze our Services – Detect, investigate, and help prevent fraud, security incidents, and misuse – Comply with legal obligations and enforce agreements
3) How We Share Information
We may share information: – Service and installation partners: contractors, engineers, permitting runners, delivery and warehousing, monitoring providers – Financing partners: lenders and program administrators when you request financing or prequalification – Utilities and government entities: to process incentives, permits, inspections, and interconnection – Vendors: IT, hosting, analytics, advertising, customer support, and communications providers – Business transfers: in connection with mergers, acquisitions, or asset sales – Legal and safety: to comply with law, respond to lawful requests, or protect rights, safety, and property
We do not sell personal information for money. We may share certain information for targeted advertising or analytics. You can opt out where applicable (see Your Privacy Choices).
4) Cookies and Online Tracking
We use cookies and similar technologies for essential site functions, performance analytics, and advertising. You can control cookies via browser settings and our cookie banner (where available). Some features may not function without certain cookies.
5) Your Privacy Choices
- Marketing communications: You can opt out of promotional emails by using the unsubscribe link, or by contacting us at support@lumyrixsolar.com. Opt-outs do not apply to transactional messages.
- Targeted advertising/“Do Not Sell or Share”: If you wish to opt out of cross-context behavioral advertising or sharing, submit a request via our email.
- Access, correction, deletion: You may request access to your information, correction of inaccuracies, or deletion where required by law. Submit a request via our email.
- Financial incentives: If we offer discounts or promotions in exchange for personal information, we will disclose the material terms and how to opt in or withdraw.
We will verify your request as required by law and respond within the applicable timeframe. If you use an authorized agent, we may require proof of authorization.
6) Regional Disclosures
United States state privacy laws
Residents of certain states (for example, California, Colorado, Connecticut, Utah, Virginia) may have additional rights to know, access, correct, delete, and opt out of targeted advertising, sales, and certain profiling. We honor those rights as applicable.
EU/UK data subjects
Where EU/UK law applies, Lumyrix is a controller of personal data processed via the Services. Our legal bases may include consent, contract performance, compliance with legal obligations, and legitimate interests (such as providing and improving the Services). You may have rights to access, correct, delete, restrict, or object to processing, and to data portability and complaint to a supervisory authority. Where we rely on consent, you may withdraw it at any time.
International transfers
If we transfer information to countries with different data protection laws, we use appropriate safeguards (for example, standard contractual clauses) where required.
7) Data Retention
We keep information as long as needed for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on record type and regulatory requirements.
8) Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is perfectly secure. Please use strong passwords and safeguard your devices.
9) Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it.
10) Third-Party Sites and Services
Our Services may contain links to third-party sites or integrations we do not control. Their practices are governed by their policies.
11) Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last updated. Material changes will be posted on this page, and we may notify you by other means where required.
12) Contact Us
Lumyrix Solar
Email: support@lumyrixsolar.com